FREQUENTLY ASKED

QUESTIONS

What kind of decoder do I need to receive Premium.Free?

Any “generic” or “universal” Free to Air Mpeg4 DVB-S decoder. What does this mean? It means that almost any decoder that is new and available for sale now is likely to work – it does NOT need a smart card slot or any encryptions system imbedded.

Can I choose my own channels on PremiumFree or is it all inclusive?

The Premium.Free bouquet of channels are free today and always. Watch the ones you like anytime, day or night.

Are there any Premium.Free channels that require extra pay?

No – all the channels in Premium.Free bouquet are free today and always.

Can people watch Premium.Free on more than 1 device in the household?

Yes. Your installer could provide an LNB splitter which would enable you to connect multiple decoders to the same dish. He may also provide an HDMI splitter which would enable you to have more than one feed from the same decoder.

If I have a DSTV or Openview installation, can I receive the Premium.Free bouquet through these decoders?

The operators of these services only include their own channels in their service EPGs (electronic programme guides) on their decoders.

DSTV and OpenView include the Premium.Free channels in their EPGs?

The Premium.Free channels are transmitted unencrypted and other operators are free to include such services in their EPGs if they choose to do so.

If I have a DSTV or Openview installation and I wish to watch Premium.Free channels, what should I do?

Purchase any low-cost generic or universal free to air decoder. Remove the LNB cable from your current decoder and attach this to your free to air decoder. Scan the decoder or use the Premium.Free parameters and you will find the channels.

If you have a DSTV Explorer connected, you will also need to look at the plastic LNB on the middle of your dish and swap the cable from the original smart LNB connector to the other universal LNB connector. Any satellite dish installer can assist you.

How can I get additional information about Premium.Free?